Turning Spa Stress into Success (25 September- ONLINE)

Master the Art of Managing Expectations and Upselling with Confidence

Transform Pressure into Poise and Elevate Your Spa Service Excellence!

Date & Time:

• Date: September 25, 2024
• Time: 11:00 AM – 1:00 PM CEST (Central European Summer Time)

Master the Art of Managing Expectations and Upselling with Confidence – Exclusive Webinar for Spa and Superyacht Therapists

Introduction: In the high-stakes world of luxury spa services, managing client expectations and maintaining professionalism under pressure are critical for delivering exceptional experiences. Whether you’re catering to high-net-worth individuals or guests aboard superyachts, the ability to handle these demands gracefully can set you apart. This exclusive webinar is crafted to provide you with actionable strategies for managing stress and mastering upselling, ensuring you excel in high-pressure environments.

Key Topics Covered:

• Managing High Expectations:

  • Understanding the Demands: Gain insights into the mindset of clients who expect top-tier service and learn how to meet these elevated expectations.
  • Maintaining Professionalism: Discover strategies for staying calm and professional in even the most challenging situations.
  • Real-World Scenarios: Explore complex examples and learn how to handle them with composure.
  • Stress Management Techniques: Acquire practical tips for managing stress and preventing burnout in high-demand settings.

• Confident Upselling Without Being Pushy:

  • Upselling Techniques: Learn effective methods for introducing additional services or products in a natural and engaging manner.
  • Role-Playing Scenarios: Engage in interactive exercises to practice upselling in various real-world situations.
  • Building Client Relationships: Develop strategies for understanding client needs and offering relevant options without applying pressure.
  • Ethical Sales Approaches: Understand how to provide value and make recommendations that enhance the guest experience while maintaining trust.

Why Attend:

• Develop Essential Skills: Equip yourself with the techniques to handle high-pressure situations with professionalism and ease.
• Master Upselling: Boost your revenue with effective upselling techniques while preserving client trust and satisfaction.
• Gain Expert Insights: Benefit from the experience of industry professionals and learn from real-world case studies.

Speaker Information: Meet our expert presenters, who bring extensive experience in managing high expectations and upselling within luxury spa settings. Their insights and real-world examples will equip you with the strategies needed to excel in your role.

What You’ll Get:

• Access to the live webinar and a recording for future reference.
• Downloadable resource materials, including stress management guides and upselling scripts.
• Certificate of Completion.
• Exclusive access to a follow-up Q&A session with the experts.

Register Now to Transform Your Approach to High-Pressure Situations and Upselling with Confidence!

Offer Ideas:

• Early Bird Discount: 360 ZAR for those who register before September 19, 2024.
• Group Rate: 250 ZAR per person for groups of three or more from the same spa or yacht.
• Bonus Resource Pack: Free downloadable guide on “10 Stress Management Tips for Spa Professionals” for those who register by September 19.
• Post-Webinar Discount: 10% off your next course or workshop for attendees.

• Managing high expectations and maintaining professionalism under pressure.
  •  This webinar addresses these challenges through real-world scenarios and stress management techniques, providing practical solutions for maintaining professionalism.
• Uncertainty about upselling without appearing pushy.
  • Gain confidence in upselling through practical tips and role-playing scenarios, ensuring you can offer additional services naturally and effectively.