Online Workshop: Handling Conflict & Difficult UHNWI Guests in the Spa

Date: 5 May

Time: 10:00 AM – 12:00 PM (SAST)

Location: Online (Zoom)

Contact: info@voyageinternationalbeauty.com | +27 67 085 2408

Mastering Conflict Resolution with UHNW Spa Guests

Join us on 27 November for an essential 2-hour online workshop focused on Handling Conflict & Difficult Clients with Ultra High Net Worth (UHNW) Guests in the Spa. This workshop is designed to equip spa professionals with the skills and strategies needed to effectively manage and resolve conflicts while maintaining the highest standards of service.

What You’ll Learn

This workshop will provide you with the tools and techniques necessary to handle challenging situations and clients with sensitivity and professionalism.

Workshop Highlights:

1. Understanding UHNW Clients: Gain insights into the unique expectations and behaviors of UHNW clients. Understand what makes interactions with this clientele different and how to approach conflicts appropriately.

2. Conflict Resolution Techniques: Learn proven techniques for resolving conflicts and handling difficult situations. Explore strategies for de-escalation and managing disputes in a professional manner.

3. Effective Communication Skills: Develop communication skills tailored for UHNW guests. Learn how to communicate clearly, empathetically, and assertively to address issues and maintain positive relationships.

4. Handling Complaints and Feedback: Discover best practices for managing complaints and feedback from UHNW clients. Learn how to address concerns promptly and effectively, ensuring client satisfaction.

5. Maintaining Professionalism and Discretion: Understand the importance of professionalism and discretion in high-stakes situations. Learn how to maintain composure and confidentiality while addressing client issues.

Workshop Agenda

Introduction & Overview

1. Time: 10:00 AM – 10:10 AM

2. Welcome and introduction to the workshop objectives and schedule.

Understanding UHNW Clients

1. Time: 10:10 AM – 10:30 AM

2. Explore the characteristics and expectations of UHNW clients. Discuss the unique aspects of managing conflicts with this clientele.

Conflict Resolution Techniques

1. Time: 10:30 AM – 10:50 AM

2. Learn effective techniques for conflict resolution. Explore strategies for de-escalation and professional dispute management.

Effective Communication Skills

1. Time: 10:50 AM – 11:10 AM

2. Develop communication skills for UHNW guests. Learn techniques for clear, empathetic, and assertive communication.

Handling Complaints and Feedback

1. Time: 11:10 AM – 11:30 AM

2. Discover best practices for managing complaints and feedback. Learn how to address client concerns and ensure satisfaction.

Maintaining Professionalism and Discretion

1. Time: 11:30 AM – 11:50 AM

2. Understand the importance of professionalism and discretion. Learn how to maintain composure and confidentiality while addressing client issues.

Q&A Session

1. Time: 11:50 AM – 12:00 PM

2. Open Q&A session to address any questions and discuss key takeaways from the workshop.

Who Should Attend?

This workshop is ideal for spa managers, therapists, concierge staff, and anyone involved in client interactions, especially those working with UHNW guests. It is essential for professionals seeking to enhance their conflict resolution skills and manage challenging situations effectively.

Workshop Benefits

1. Expert Guidance: Learn from experienced professionals about managing conflicts and difficult clients with UHNW guests.

2. Interactive Learning: Engage in an interactive online format with real-time discussions and Q&A.

3. Practical Tools: Gain actionable strategies and tools for effective conflict resolution and client management.

4. Certification: Receive a Certificate of Completion to showcase your expertise in handling conflict and difficult clients.

How to Register

Spaces are limited for this online workshop to ensure personalized interaction. Reserve your spot today by emailing info@voyageinternationalbeauty.com or calling +27 67 085 2408.

FAQs

Do I need any special equipment to participate?

A computer or tablet with internet access and a working microphone and camera are recommended for the best experience.

Will I receive a certificate?

Yes, participants will receive a Certificate of Completion upon successful attendance of the workshop.

How will I receive the workshop link?

Upon registration, you will receive an email with a Zoom link and additional details for accessing the workshop.

For more information or to register, contact us at:

Email: info@voyageinternationalbeauty.com

Phone: +27 67 085 2408