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UNIT 5: Understands good Communication & dealing with the Challenges of difficult guests

5.1.3 Impact of clear verbal & written communication

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UNIT 5: Understands good Communication & dealing with the Challenges of difficult guests 5.1.2 Communication & interaction with Owners, guests, contractors, and onboard crew & HODs.
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UNIT 5: Understands good Communication & dealing with the Challenges of difficult guests 5.1.4 Impact of positive body language & understanding others’ body language